Hot water heater leaks & dies on a Fri night. Landlord calls plumbers Sat, most don't answer the phone & most want to charge to come look at it. Landlord finds someone who can install a new one Mon, at a very high price. I'm a contractor who was referred to Steve's Plumbing by a good customer of mine, so I sent Steve a text at 4:30 Sat afternoon see if there's any chance of getting something done sooner & helping our landlord save some money..."Let me see what I can do"...he calls back less than an hour later, "got one, I can do it tomorrow morning for you at 8:30"... ON A SUNDAY!!!! And it was half the price of the company that was gonna come out on Monday. As a contractor myself who has survived a long time on word of mouth, reliability & honesty, Steve & I might as well be related! He will get a lot of future customers from me. I'm so glad I kept his business card & finally found a local guy that I can confidently refer to anyone who needs an honest, reliable plumber...do you know how important that is!?!